General FAQ

This is my first time placing a commercial print order. How does it all work?

Welcome! For more than a decade, Radix Media operated on a quoting system. You submitted a request for estimate, and we sent that quote to you. In order to streamline the ordering process and make it easier for you, we have created this new and improved website that allows you to place orders, upload artwork, choose your shipping, and pay for the order all at once. Simply select the appropriate options for the product you’re looking for and add it to the cart. You will see a general preview of the art before checking out; this will tell you if there are any glaring errors, such as text getting cut into. Once you pay and place the order, we will send a formal PDF proof for your approval. Once we have approval, the job is scheduled for production, and ships to you when done. Simple!

Can I visit the shop?

Sure. All visits are by appointment, so just get in touch with us to schedule a time. We can look at paper samples, show you previously printed projects, and offer general guidance. Please note that we do not do any custom quoting, preflighting, or proofing in person.

None of your sizes fit my project. Do you do other sizes?

Yes! We’ve only listed the most common options so you can be in and out and get back to your day. If you need a custom size quoted, get in touch with us and we are happy to send you an estimate.

I’d like a quantity higher than what is available. Do you do larger quantities?

Yes! Just get in touch and we will send you an estimate.

What are your hours?

Our hours of operation are Monday through Friday, 9am-5pm. All visits, including pickups, are by appointment only. The first appointment slot is 9:30am, and the last slot is 5:00pm. If you are unable to stop by in that window due to work or other obligations, we will do our best to accommodate you. Just let us know the time that works best for you and we will see what is possible.

What kinds of services do you offer?

We offer four types of printing processes: offset, letterpress, digital and wide format. This allows us an incredible amount of versatility, from single and two-color jobs all the way up to CMYK printing, from business cards and postcards to oversize posters and signage. We also offer a variety of other services, such as hot foil stamping, embossing, custom die-cutting, paper duplexing, and graphic design.

Do you offer screenprinting services for t-shirts, tote bags, etc?

We do not offer these services at this time.

Can you print _____ for my Etsy Store?

Yes! If you’re a seller on Etsy and are looking for a shop to manufacture your goods, please get in touch with us.

Which printing process will best suit my project?

Well, it depends on several factors, including the type of job, the quantity, and the application of the end product. Offset printing is very high quality and versatile, but involves a lot of setup, such as achieving proper ink/water balance, wiping down cylinders and blankets, switching plates, cleaning between colors, and more. Because of this, short runs are very expensive. The longer your press run, however, the lower per-copy cost because the setup costs are diminished over the course of the run.

Letterpress is a waterless, relief-based process. We use polymer plates, allowing us great flexibility with your design. If your project involves just one or two spot colors but isn’t a large enough quantity to warrant a full offset run, or if the project needs a touch of elegance, letterpress is a great process to consider. It’s also the way to go if you want your project printed on very thick paper.

Digital printing offers cheaper rates on smaller runs, especially for full color, and a fast turnaround time.

At the end of the day, it really depends on your budget and your aesthetic.

Can you help me with my design?

Sure, we offer a broad range of graphic design services including logo design, multi-page layout, color separations, page imposition, and more. If you require these services, please fill out the form on the Graphic Design Services page and we will back to you with a quote.